Once your CHMM, CHMP, CDGP, CSHM, CSMP, AHMM, CPPS, or CSSM application has been approved by an IHMM Certification Coordinator, the IHMM staff will contact you through your application approval about paying for and scheduling your examination. You may also send an email to [email protected]

All examinations are held through the proctored Kryterion HOST® network at hundreds of computer-testing locations worldwide.  Please note that most testing centers will likely be closed for the holiday and each testing center has its own hours of operation and seating availability. The CHMM, CHMP, CSHM, CSMP, AHMM, CPPS, and CSSM examinations are to be completed in 3 hours and the CDGP examination is to be completed in 3.5 hours.  Find a testing center near you.


IHMM complies with the Americans with Disabilities Act 1990 (42 USC 12101 et seq), as amended [ADA], and is interested in ensuring that no eligible individual is deprived of the opportunity to take the exam solely by reason of a disability as defined under the ADA as long as the disability is not one which would render the individual incapable of performing the duties of a certified position.  Candidates who require special accommodations must declare the need for a testing accommodation on the online application itself.  There is a checkbox for the applicant to affirm their declaration for special needs accommodations based on the ADA.  The reason for the accommodation must be recognized under the ADA from a qualified professional who has provided evaluation and treatment to the candidate and the candidate will be informed of any documentation requirements.


IHMM will, under certain circumstances, send a proctor to personally administer a secure examination. In order to meet the requirements to have an IHMM onsite proctored examination you need to be aware of the necessity to execute the IHMM Professional Services and Hosting Agreement. Read this document carefully, as there are specific requirements imposed on every entity seeking an onsite proctored examination rather than taking the IHMM examination at one of our Kyterion HOST® network examination sites.


Challenging the Exam

IHMM provides candidates with an opportunity to provide feedback on its examination content and procedures regarding the following aspects of the examination if they feel that some aspect of the process unfairly affected the outcome:

  • The technical accuracy of the examination,
  • Fairness in the administration of the examination, or
  • Accuracy of the scoring of the examination.

A candidate who has a concern about administrative procedures at a testing site or who has observed a breach of security or other improper conduct during a test should submit a report in writing to IHMM management at [email protected] within 5 calendar days after taking the examination.  A candidate who has a question or a concern about the reliability, validity, and/or fairness of the test or test administration may submit a challenge in writing to IHMM management at [email protected] no later than 5 calendar days after taking the examination. The challenge should include a full explanation and rationale for why and what specific facts support the challenge assertion.  IHMM will not consider challenges about improper test administration procedures or test content which are not submitted within the 5-day deadline.  IHMM management will fully review and investigate any and all facts surrounding the challenge and respond to the candidate within 30 days.  If the candidate is dissatisfied with the disposition of the challenge, he or she may proceed with an appeal.

Appealing Exam Results

Candidates who fail the exam and are not satisfied with the results of a challenge (see above Challenges section) may appeal their results in writing within 30 days of receipt of the score report.  Your appeal should be submitted to IHMM at [email protected] and be explicit that is an appeal to a prior challenge and should include a thorough description of the reasons or circumstances that you feel your scores are incorrect.  IHMM will refer the appeal, along with all relevant information including the prior challenge and disposition of the challenge, to the Executive Director for disposition.  A determination of your appeal will be communicated to you within 60 days.  The determination of the IHMM Executive Director shall be final.

A candidate may also appeal if he or she disagrees with the decision to no re-certify a certificant at the point of recertification (every 5 years).  In such instances, the certificant must submit the appeal and the reasons for it to the IHMM Executive Director within 60 days.

Retesting (Retaking the Examination): A candidate who fails an IHMM examination may retake it as soon as they feel comfortable. A candidate must also retake the exam within 12 months of the most recent examination date.

For second and third attempts [first and second retakes], the candidate will be charged only the retake fee for each attempt.

If a candidate has failed the examination three times, he or she must wait at least one year between each subsequent sitting.  After the third failure, the candidate will be treated as a new applicant requiring the filing of a new application and applicable fees. Candidates retesting under new applications must meet all current eligibility requirements at the time of application.

All candidates will be notified of their unofficial results at the testing center immediately following the submission of their examination. Official examination results will be sent via email within a few weeks of their examination date.

Non-successful candidates will be provided with a breakdown of the specific area(s) of weakness in their performance on the examination. A candidate who fails the examination has 12 months from their last examination date to retake the examination. The candidate shall pay the $150 retake fee (using a coupon code) but need not submit a new application.

Certification Agreement and Disciplinary Policies

IHMM is committed to upholding the highest ethical standards in the profession. Candidates for certification are required to agree to the Certification Agreement (CA) for their credential or designation as a condition of applying to sit for an examination. Failure to do so will result in denial of certification.

Included in the CA is the Code of Ethics, a statement of the required behaviors and responsibilities of certificants. It was developed to safeguard the reputation of the CHMM, CHMP, CDGP, CSHM, CSMP, AHMM, CPPS, CDGT, and CSSM programs, and in the interest of protecting the public. Also included in the CA is the applicant Consent Statement and the policy informing candidates that email is the primary point of contact and must be up to date at all times.

Certificants found to be in violation of the Code of Ethics are subject to an investigation of the violation, which may result in sanctions.  All sanctions are subject to appeal.  Following the exhaustion of appeals, the outcome of investigations resulting in sanctions shall be made public, and the notice will include the name of the certificant, the section(s) of the Code violated, and the sanction imposed.

IHMM has established policies and procedures for investigating complaints filed against certificants.  Any individual may file a complaint.  All complaints will be reviewed, and if determined to be founded and actionable, they will be investigated. Individuals who wish to file a complaint should contact IHMM for information on how to proceed.  Direct all inquiries to IHMM’s Executive Director, at the IHMM address.


IHMM requires applicants to disclose criminal convictions or forfeited collateral for a felony conviction on the application form.  If yes, the applicant is asked to provide details including date, location, disposition, and an explanation of each violation.  IHMM uses its policy relating to criminal convictions to determine whether the application can proceed or whether it will be terminated.

Denial of Eligibility

Individuals will be notified by IHMM if application information is insufficient or lacks supporting documentation to establish their eligibility.  Candidates who are denied eligibility shall be notified in writing of the decision. The reasons for the denial and corrective actions shall be indicated.   Please note that if your application to take the CHMM, CHMP, CSHM, CSMP, AHMM, CPPS, CSSM, or CDGP examination is denied, or if you are denied certification after passing the examination, you may appeal the decision in writing to the IHMM Executive Director (ED). Submit your appeal with all relevant documentation to the IHMM ED at the address on your notice of denial within 60 days of the date on your notice of denial.”